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Consumer Tips
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As part of OLA's ongoing mission to educate consumers about short-term, small-dollar loans, here are tips to ensure that consumers are well-informed before taking out a short-term loan. Ensuring responsible use of online short-term loans is the responsibility of both the online lender and the consumer. 

 

Never borrow more than you can afford

Sometimes the unavoidable occurs, car repairs, an unexpected illness, or other emergencies, that take a bite out of our budget. If you’re in a position where you find yourself in need of a short-term loan, find out exactly what you will be required to pay back, when your payments are due and how much those payments will be. If you know at the outset you won’t be able to make the payments, taking out a short-term loan may put you in a worse position than you are in. 

 

Avoid taking out loans with multiple lenders

Most responsible lenders cap the number of times a customer can rollover a loan. Don’t get around this by using a loan from one payday lender to pay off another. This practice can cause more fees and an endless cycle of debt. 

 

Get the most bang for your buck

If you sign up for the first company you see online, you can pay more than necessary. Comparison shopping is the smart thing to do when considering a payday loan. And because the Internet has forced companies to make transparency a top priority, why not shop for the best possible company for the best possible price?   


Watch out for "trigger terms"

Trigger terms are words or phrases that when used in advertising requires the presentation of the terms of a credit agreement so that individuals can compare credit offers on a fair and equal basis. Any advertisements that include trigger terms must include disclosures that a consumer should read carefully. Trigger terms may include: “Borrow now for just $10 per $100” or “only [x]% interest.”

 

Always remember the website you got your online short-term loan from

You should know exactly where your short-term loan is coming from. If you have unexpected problems with paying your loan back, contact your lender immediately to work out a plan that will allow you pay back the loan without taking a new one or defaulting on the original loan. Lenders may use third parties to initially market their company, so make sure you know who your direct lender is.

 

Keep any paperwork, emails, contacts, and other information you receive from a short-term loan company

This information is equally crucial because it will tell you the loan, when your payments are due, how much is due, and who to contact in case you have problems. Keep all of this information in one safe place so you have easy access to it in case you need it. 

 

Read the lender’s terms and conditions

While likely lengthy, the terms and conditions outline the responsibilities of you and the lender. It’s important you understand these and know your rights.


Don’t submit personal information like your Social Security number online without checking the security of your personal information

Applying for an online loan requires you to submit personal information including your bank account information. Look for information on the lending website about protection and security of your personal information. OLA encourages its members to display the OLA logo on their websites so consumers know they can borrow with confidence.

 

If you have a question, ask

Most lenders will be helpful to a potential customer and understand taking out a loan is a big deal. If you have any questions or concerns, just ask. If you don’t receive the answers you want, or are dissatisfied with the service, that lender may not be right for you.

 

 If a debt collection agency calls you, even if you recognize the debt, remember to get the following:·   

  • Amount of the debt
  • Name of debt collection agency
  • Name of the original creditor
  • A call-back number to a phone answered by a live person 

Get Credit Counseling Help

If you find yourself in a situation where you cannot afford your loan payments, get help. There are several organizations that can help you with your credit concerns. The Community Financial Education Foundation is a good source of information for consumer tips and budgeting information. Also, the U.S. Department of Justice lists approved credit counseling services by state and judicial district.

 

Know who to contact if you think you’re being harassed by illegitimate debt collectors

Recently, the Federal Trade Commission shut down a company that was calling consumers and threatening them over debt that had already been paid back. If you think that you’re being harassed by debt collectors over money that you don’t owe, immediately contact the Federal Trade Commission to report the company, report it to the OLA Consumer Hotline at 1-866-299-7585, or report it online at the OLA fake debt collector form.

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