What is the OLA Consumer Hotline?
The OLA Consumer Hotline at 1-866-299-7585 is a resource for
consumers of online short-term loan products. The goal of the OLA
Consumer Hotline is to provide a place for consumers to report
fraudulent calls and to speak to live operators who can assist in
navigating the online lending landscape.
See our consumer alert to see if you are a victim of fraudulent practices.
Why Should I use the Hotline?
1. Get help on your short-term lending concerns.
2. Report fraudulent telephone calls you receive from phony debt collectors.
The Hotline was set up on behalf of OLA members who follow
industry best practices to ensure consumers get best online short-term
loan products and services. OLA members never make threatening phone
calls to collect debt, and OLA does not tolerate this behavior tarnishing our
respectable industry. If you think you might be a victim of fraud,
please contact the Hotline at 1-866-299-7585 today!
What do I need to do before calling?
Step 1: Ask the debt collector to provide official documentation
or information that verifies the debt, including the amounts owed and
the dates of the transaction.
Step 2: Record the caller’s contact information (caller ID, collector’s name, company name, company phone number).
Step 3: Call the Consumer Hotline at 1-866-299-7585 to report the incident. Do not call the number provided by the "scammers”.
GET HELP WITH YOUR LOAN:
Step 1: Be prepared to ask the Consumer Hotline representative questions pertaining to your online short-term loan.
Step 2: Call the Consumer Hotline at 1-866-299-7585.
Step 3: The Hotline representative will listen to your concerns
and answer or direct you to the best possible answer and solution to
your concerns. If a representative is not available, please leave a
message and one will return your call.